Our Returns Policy
The Axe & Cleaver strives to ensure that you always get the food you ordered according to your requirements and expectations.
Our return and refund policy is here to enhance the trust of our customers.
Incorrect order !
Our management team ensures that you get exactly what you ordered. However, if you get the wrong order delivered, then you can simply contact us and let us know. We can make suitable changes in the transactions and provide the right food or a refund.
Unhappy with your food !
Though we always cook our food with the freshest ingredients, we feel that it is our responsibility to provide assurance to our customers regarding the quality of our food. If you feel that our food does not meet the expectations set by our menu or other communications, please let us know. We will take care of the inconvenience and provide you suitable refunds where appropriate.
Cancellation of the order.
We are unable to provide refunds for the return or late cancellation of orders. For more information, please contact us.
We have various terms and conditions to ensure the quality and professionalism of our services. If you would like to know more about our refund and return policies, feel free to give us a call on 01507 358738